If big tech is experiencing a lack of trust from their cannon fodder, perhaps it's their own doing? People found out what they were doing and got angry. As if

If big tech is experiencing a lack of trust from their cannon fodder, perhaps it's their own doing? People found out what they were doing and got angry. As if the time line excuses the behaviour. At best, it wasn't properly communicated through the right channels with the proper context so that everyone who used it understood the ramifications when it first happened and that just makes it worse.