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The distinction here is when it’s a marketplace. You buy a product from a third-party vendor on Amazon. Amazon sends details of your purchase to the third-party

by biot 6y ago

The distinction here is when it’s a marketplace. You buy a product from a third-party vendor on Amazon. Amazon sends details of your purchase to the third-party vendor for fulfillment. Cool.

IgorPartola 6y ago
I don't know how I feel about that. Am I doing business with Amazon or the third party? If it's the third party, I want it to be crystal clear that they are the ones who will get my info. And if it's not crystal clear and I find out and their response is "oops, you weren't really supposed to notice that"... Again, think of the grocery store example: you go in, there is a Boar's Head counter where they sell sandwiches. You grab a sandwich and head to the checkout line. You pay the grocery store worker who is wearing a grocery store shirt and get a grocery store receipt that says you just bought a $5 sandwich and used your grocery store loyalty card. Do you expect that Boar's Head will get the details of your loyalty card, which sandwich you bought, what else you bought, etc. even if the back of the receipt says in fine print that the grocery store may share that information with someone? If Boar's Head had their own clerk and their own cash register you'd be doing business with them. But then it would be clear cut, right? The fact that the grocery store is processing the payments and presenting it as essentially they are reselling Boar's Head products would imply that Boar's Head is not involved in your individual transaction. If this is a service you are buying from Boar's Head but they simply use the grocery store's cash registers, accounting, inventory, etc. then I would argue it's on the grocery store and Boar's Head to make it crystal clear who you are doing business with, or else you run into situations like this. And if a situation like the one that started this whole debacle happens, their response should be "We are sorry. We never made it crystal clear why we get this information. You see, we are partners with the grocery store and when you buy our delicious sandwiches from your local Piggly Wiggly you are actually doing business with us. We know it's in the grocery store's TOS, but we think it should be clear that you are actually our customer as well when you transact business with them for our goods. This is to provide benefits X, Y, and Z. If you don't want to do business with both Piggly Wiggly and us, here are some alternatives to get our delicious sandwiches elsewhere and some recipes to make your own. In addition, this incident happened because our sales staff was not properly trained on how we should use our customer data. We are going to review our privacy policies and publish an update in six weeks or sooner with what we will be doing going forward. If you have any concerns, please contact me directly. XOXO CEO of Boar's Head."
- gowld 6y ago
  Why is it OK for "Grocery Store" to see your data, but not "Boar's Head"? Corporations aren't people. The boundaries are imagianry?
  - IgorPartola 6y ago
    Where did you get the idea that I think corporations are people? It's OK for the grocery store to see my data for because I explicitly consented for them to do that when I gave them my name and address when I filled out the loyalty form. Same way that I need to give some info to Azure to create an account, right? They aren't an anonymous service. But it's an active opt-in situation. You give them your info. They don't just take it.

by biot 6y ago

The distinction here is when it’s a marketplace. You buy a product from a third-party vendor on Amazon. Amazon sends details of your purchase to the third-party vendor for fulfillment. Cool.

IgorPartola 6y ago

I don't know how I feel about that. Am I doing business with Amazon or the third party? If it's the third party, I want it to be crystal clear that they are the ones who will get my info. And if it's not crystal clear and I find out and their response is "oops, you weren't really supposed to notice that"... Again, think of the grocery store example: you go in, there is a Boar's Head counter where they sell sandwiches. You grab a sandwich and head to the checkout line. You pay the grocery store worker who is wearing a grocery store shirt and get a grocery store receipt that says you just bought a $5 sandwich and used your grocery store loyalty card. Do you expect that Boar's Head will get the details of your loyalty card, which sandwich you bought, what else you bought, etc. even if the back of the receipt says in fine print that the grocery store may share that information with someone? If Boar's Head had their own clerk and their own cash register you'd be doing business with them. But then it would be clear cut, right? The fact that the grocery store is processing the payments and presenting it as essentially they are reselling Boar's Head products would imply that Boar's Head is not involved in your individual transaction. If this is a service you are buying from Boar's Head but they simply use the grocery store's cash registers, accounting, inventory, etc. then I would argue it's on the grocery store and Boar's Head to make it crystal clear who you are doing business with, or else you run into situations like this. And if a situation like the one that started this whole debacle happens, their response should be "We are sorry. We never made it crystal clear why we get this information. You see, we are partners with the grocery store and when you buy our delicious sandwiches from your local Piggly Wiggly you are actually doing business with us. We know it's in the grocery store's TOS, but we think it should be clear that you are actually our customer as well when you transact business with them for our goods. This is to provide benefits X, Y, and Z. If you don't want to do business with both Piggly Wiggly and us, here are some alternatives to get our delicious sandwiches elsewhere and some recipes to make your own. In addition, this incident happened because our sales staff was not properly trained on how we should use our customer data. We are going to review our privacy policies and publish an update in six weeks or sooner with what we will be doing going forward. If you have any concerns, please contact me directly. XOXO CEO of Boar's Head."

gowld 6y ago
Why is it OK for "Grocery Store" to see your data, but not "Boar's Head"? Corporations aren't people. The boundaries are imagianry?
- IgorPartola 6y ago
  Where did you get the idea that I think corporations are people? It's OK for the grocery store to see my data for because I explicitly consented for them to do that when I gave them my name and address when I filled out the loyalty form. Same way that I need to give some info to Azure to create an account, right? They aren't an anonymous service. But it's an active opt-in situation. You give them your info. They don't just take it.