1. People Skills - you can be the whizkid, but if you cannot relate and talk to the end user, your product will be worse off, and you will likely be out of a jo

1. People Skills - you can be the whizkid, but if you cannot relate and talk to the end user, your product will be worse off, and you will likely be out of a job soon. 2. How to ask the right questions - and how to ask them correctly. The clearer you are able to convey which information you are looking for, the less you will be sent on wild goose chases. 3. How to use Google well. 4. How to take a step back, relax, and refocus.