4 ms·

I always think this type of bad first step is a "test the waters" move. If no one complains, sweet. If someone complains backpedal with one of those "We hear y

I always think this type of bad first step is a "test the waters" move. If no one complains, sweet. If someone complains backpedal with one of those "We hear you! And while we haven't done anything wrong, we will do right by the customer just like we have always done" PR stunts. Most everyone forgets, and the people that do remember, well they remember you "making things right." Exploding batteries on your s21? Anyone?

throwaway0a5e 6y ago
The semi-annual Toyota frame recall is a great example. They start small and then begrudgingly widen it to some larger range of years and maybe add in the 4Runners if it looks like people are switching brands.
- fabbari 6y ago
  I have seen this repeated in this thread several times - had to look it up, turns out it's BS. There has been one frame recall - in 2008, for cars made between 1994 and 2004 - including the Tacoma and the 4Runners and Toyota extended the warranty for rust perforation and bought back the damaged trucks. [0] In 2012 there has been a recall for Tacomas in a smaller set - produced between 2001 and 2004 - for rusting tire carrier. The last recall for rust in Toyotas includes cars made up to 2010 [1]. So - if by "semi-annual" - you mean nothing in the last ten years, then you are correct, else it's BS. [0][https://www.caranddriver.com/news/a15360825/690000-toyota-tacomas-recalled-for-leaf-springs-that-could-snap-damage-fuel-tank-and-brake-line/ https://www.caranddriver.com/news/a15360825/690000-toyota-ta...] [1][https://www.moneysense.ca/columns/ask-moneysense/toyota-truck-recall/ https://www.moneysense.ca/columns/ask-moneysense/toyota-truc...]