I sell (well, implement -- but it's a small company, so I wear lots of hats) software to big enterprise companies. My exposure to big-co IT is that BOFH attitu

I sell (well, implement -- but it's a small company, so I wear lots of hats) software to big enterprise companies. My exposure to big-co IT is that BOFH attitudes are sadly common. One thing that stuck with me from an early mentor -- who as NOT, I should be clear, talking about IT or software at the time -- is that too many people think there is power in saying "no"; real power comes from the ability say "yes".