I am not sure if you got that quote from the paywalled article, but I was just looking at TurboTax this year, and they have removed the income requirement. But

I am not sure if you got that quote from the paywalled article, but I was just looking at TurboTax this year, and they have removed the income requirement. But having experience with others dealing with Turbotax; I have nearing zero expectation that they will not be immensely unethical or at the very least be intentionally grey in their ethics. What I mean by that is that even for people who were eligible for doing their taxes for free last year, they offered additional services like e-file (literally sending a file akin to the effort and cost of sending an email) at some ridiculous price, and then for those having to do state taxes both charging for the state return software (understandible) and the state e-file … but at rates that ended up tallying up to higher than if the "free" filer had just bought Trubotax with state and free e-file at some discounter or in some cases even at higher rates than the full price. What a lot of people are not aware of is just how utterly evil that these "tax preparer" companies are in their practices, they aren't just unethical or even corrupt, they are deliberately evil and even criminal in their methods. The leaked emails from TurboTax illustrate that. They actively sabotage efforts to, e.g., make it possible for citizens to simply upload the tax return or even just the tax form output from the software so that the utter nonsense e-file has to be used that the companies have a gate around. It's just one of the many ways and things that are modern forms of company stores, traps that are intentionally and deliberately constructed to ensnare and entrap and pilfer from people for little to no value. It's quite literally BILLIIONS of dollars that are drained from the middle and lower classes to file taxes … information the IRS already has.