Here's the print/1-page view http://www.businessweek.com/print/magazine/content/11_20/b4228064581642.htm http://www.businessweek.com/print/magazine/content/11_2

Here's the print/1-page view http://www.businessweek.com/print/magazine/content/11_20/b4228064581642.htm http://www.businessweek.com/print/magazine/content/11_20/b42... “The most advanced operational thinking in the world is going on in the back of a QSR,” Well when you're talking about a fast food restaurant (which is what they mean by QSR)... No offence. Good article, I really like seeing the business side of something I generally ignore. The article says Mcdonalds abandoned multiple lanes, which have just been added at my local (which has a currently unused third window - used to be separate order/pay/collect I think). Taco Bell doesn't exist in Europe (to the best of my knowledge), when I passed the local McDonalds half an hour ago someone left the car park the way you drive in a game - full throttle and noise, not braking fully even for a busy roundabout.