I've heard, and keep hearing, so many stories about frustrations with Facebook's tools for advertisers that the situation described doesn't surprise me at all.

I've heard, and keep hearing, so many stories about frustrations with Facebook's tools for advertisers that the situation described doesn't surprise me at all. Somehow this massive organization with >50 000 employees and billions of users can't seem to produce quality software that allows people to pay them for access to those users. Small tasks turn into multi-day endeavors just because the tools keep crashing over and over again, losing all state. Managed advertising accounts just vanish from interfaces. Random buttons turn into "try again" roulette. It's a good thing their ads are (apparently) effective.