4 ms·

Is AT&T CEO not reachable by email directly? Lot of companies have made CEO email available, so that consumers can reach them directly. One of myfriend sent T

• Zenst 6y ago
  Probably, though with secretary filtering etc, that and it's easy to sweep under the carpet - this is an old school way of going public about a problem in that it peer-pressures the CEO to actually respond and under public scrutiny. More modern day approach would be some epic social media post that goes viral or is from somebody with a lot of followers. I would also say today that a hand written letter is more likely to get a response from a CEO than any email.
• joecool1029 6y ago
  The largest US ISP does. I had to email Comcast's CEO last year after weeks went by stuck with 3 motorola/arris modems receiving a broken provisioning file. I CC'd every other employee I had spoken with. Prior to this support couldn't escalate, reddit was worthless, and dslreports only further confirmed my issue. Within 12 hours of emailing him this I was on the phone with an engineer that resolved the issue. EDIT: T-Mobile's CTO Neville once dispatched a cell on light truck to my town after I asked him on Twitter. We had a large annual weekend event anticipating >50k attendance and it usually cratered the network locally. Finally with the truck things were mostly usable.