It's not standard for a broker to not have live customer service. When/after I make a trade I can call Fidelity and talk to somebody. This kid tried to contact

It's not standard for a broker to not have live customer service. When/after I make a trade I can call Fidelity and talk to somebody. This kid tried to contact customer support and got an automated message. Try calling Uber or GoPuff customer support when your delivery doesn't come.