After a few years of working home internet tech support when I was a youngin I’ve learned that you can’t really rely on anything the caller says, up to and incl

After a few years of working home internet tech support when I was a youngin I’ve learned that you can’t really rely on anything the caller says, up to and including whether or not they actually powercycled. You gotta rely on them doing what you say to do and verifying it by how they describe the result. That job taught me patience to a fault. And misanthropy, but the patience was more useful.