This seems to be a sound argument, but it doesn't explain why this doesn't apply equally to all large organizations. Amazon, for instance, is known to have cus

This seems to be a sound argument, but it doesn't explain why this doesn't apply equally to all large organizations. Amazon, for instance, is known to have customer obsession as its core value. I think it succeeded at maintaining it so far (at least from my perspective as a customer). And, yes, that value is helping them make more money. Maybe, in a large organization, the leadership has an important role in instilling the right values and preventing the shift towards money as the singular focus?