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A few years back I left a negative review for one retailer of oak furniture on TrustPilot. It was deleted for profanity within 60 seconds. There was no profan
by ratherbefuddled 6y ago
A few years back I left a negative review for one retailer of oak furniture on TrustPilot. It was deleted for profanity within 60 seconds. There was no profanity in it. I repeated this four or five times before eventually it stuck. I noticed it was quickly buried by the deluge of five star reviews. Then I noticed they claimed to have over 100,000 Trustpilot reviews. The numbers were impossible. It's heavily astro turfed and it would surprise me little to see that there's a significant review score downside to not paying them for a subscription. For me, TrustPilot has the reverse effect - if your business uses it I trust you less.
- dpwm 6y agoI rarely go on aggregate review scores, but instead on the worst reviews. I read the text of these reviews. Sometimes the reviewer had unrealistic demands. If this worst case is acceptable, I proceed. If it is a choice between competitors, it often comes to the least bad option. If there are no reviews under 5 stars, I'm suspicious. If a company replies to reviews, I mentally flag it as doing reputation management - not something you tend to need do when providing a service your customers love. It is amazing how many nightmare companies have 4-5 star trustpilot reviews.