From the article: "I paid upfront for a legal assessment of my case. But what I got was just the information I sent them, reworded and sent back to me." Is th

From the article: "I paid upfront for a legal assessment of my case. But what I got was just the information I sent them, reworded and sent back to me." Is this a common practice? I recently reached out to an online attorney service (part of my insurance) about a minor issue and I got basically the same type of response.