> Alex was then unable to contact customer support via phone and email From what I read, he reached out to support (late at night) and they responded the next

> Alex was then unable to contact customer support via phone and email From what I read, he reached out to support (late at night) and they responded the next day (letting him know all was well?). Admittedly, this is after he killed himself, but it does seem to be a perfectly reasonable response time. It doesn't sound like they're in the wrong in that regard.