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> sour grapes from businesses that are reluctant to bend over backwards to make every customer happy. Not too many business that do that stay in business for l
by dexterdog 6y ago
> sour grapes from businesses that are reluctant to bend over backwards to make every customer happy.
Not too many business that do that stay in business for long. "The customer is always right" if not taken with many grains of salt will bury you when you get just the right customer (who will directly reference the mantra).
- istjohn 6y agoIt's certainly a challenging way to run a business. I don't recommend anyone blindly pursue that strategy. One key to making it work is to invest in long term relationships with your clients. A transaction with a client you have an established relationship with is much less risky than a transaction with a stranger.