I don't pay anything for support at AWS, and I had <24h response every time I needed them, despite having a ridiculously low monthly invoice. That is in stark

I don't pay anything for support at AWS, and I had <24h response every time I needed them, despite having a ridiculously low monthly invoice. That is in stark contrast to other providers to which I give a lot more money, and who can't be bothered to answer in a week... And when they do ally do answer, it takes another full week to do finally have a solution.