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> Perhaps a bit off-topic, but TrustPilot is a form of near-perfect evil. That is certainly not off-topic in this context. The horrid behavior (or business mod

> Perhaps a bit off-topic, but TrustPilot is a form of near-perfect evil. That is certainly not off-topic in this context. The horrid behavior (or business model) of TrustPilot is relevant (and immoral), and should be known. Every time I see one of those "4.2 / 5 stars on TrustPilot" banners, I'll start thinking about the extortion money to keep hiding those negative reviews; what a scam..

jakub_g 6y ago
Apart from the business model: No one ever takes time to write positive reviews of big businesses on third-party sites out of good heart. By default only people who have something to complain about go there. (I know this first-hand based on PlayStore/AppStore ratings of the app I worked on in the past). The diff between 1.8 and 4.2 business is that the latter sends mass emails to the customers saying "write us a nice review on TrustPilot, and maybe you'll win a $50 gift card". (Although, in case of the app, we just asked nicely, and many people clicked the banner and went on to give 4* or 5* ratings in the store, for free). Having said that, if company doesn't care about 1.8 rating and has no actions to change, it's probably a bad sign...
- bjarneh 6y ago
  That's probably true; people are most likely to give feedback if it's negative; making the TrustPilot way of earning money even worse, as it mostly attracts negative reviews. Then companies with those negative reviews have to "buy them invisible" on TrustPilot. I wish I could give TrustPilot a 1 star review right now :-)
- a_f 6y ago
  >No one ever takes time to write positive reviews of big businesses on third-party sites out of good heart Maybe I am missing the context of big businesses, but I will often write a good review of a company (say on trustpilot) I have used, with no reward to myself. Even well known ones. The most recent example being Scan the hardware retailer in the UK. I have though also done it for reward too, so I am not completely altruistic!
- vizzah 6y ago
  We receive many positive reviews after asking customers with the default Trustpilot template to rate us ("how many stars you give us?"), catching them at the point of likely being most happy. Mostly these reviews are brief with just a few words, but many of our customers do not mind spending a minute to give high marks. Some of those reviews even look like we paid for them or hired a bot :) but we can easily trace them to their real accounts.
- rlpb 6y ago
  Something I try to do, if I want to write an unfavourable review, is write a few positive reviews for other companies I've had recent positive experiences with first. I figure that this gives my negative review some credibility, and it also helps the good businesses. I wonder if actually enforcing this might help things. If someone can't find anything positive to say about five other companies, I don't think I'm interested in their negative review.

jakub_g 6y ago

Apart from the business model: No one ever takes time to write positive reviews of big businesses on third-party sites out of good heart. By default only people who have something to complain about go there. (I know this first-hand based on PlayStore/AppStore ratings of the app I worked on in the past). The diff between 1.8 and 4.2 business is that the latter sends mass emails to the customers saying "write us a nice review on TrustPilot, and maybe you'll win a $50 gift card". (Although, in case of the app, we just asked nicely, and many people clicked the banner and went on to give 4* or 5* ratings in the store, for free). Having said that, if company doesn't care about 1.8 rating and has no actions to change, it's probably a bad sign...

bjarneh 6y ago
That's probably true; people are most likely to give feedback if it's negative; making the TrustPilot way of earning money even worse, as it mostly attracts negative reviews. Then companies with those negative reviews have to "buy them invisible" on TrustPilot. I wish I could give TrustPilot a 1 star review right now :-)
a_f 6y ago
>No one ever takes time to write positive reviews of big businesses on third-party sites out of good heart Maybe I am missing the context of big businesses, but I will often write a good review of a company (say on trustpilot) I have used, with no reward to myself. Even well known ones. The most recent example being Scan the hardware retailer in the UK. I have though also done it for reward too, so I am not completely altruistic!
vizzah 6y ago
We receive many positive reviews after asking customers with the default Trustpilot template to rate us ("how many stars you give us?"), catching them at the point of likely being most happy. Mostly these reviews are brief with just a few words, but many of our customers do not mind spending a minute to give high marks. Some of those reviews even look like we paid for them or hired a bot :) but we can easily trace them to their real accounts.
rlpb 6y ago
Something I try to do, if I want to write an unfavourable review, is write a few positive reviews for other companies I've had recent positive experiences with first. I figure that this gives my negative review some credibility, and it also helps the good businesses. I wonder if actually enforcing this might help things. If someone can't find anything positive to say about five other companies, I don't think I'm interested in their negative review.