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The article has less information than some others. Here's a bit that's probably a key to the family's lawsuit: https://www.cbsnews.com/news/alex-kearns-robinh

The article has less information than some others. Here's a bit that's probably a key to the family's lawsuit: https://www.cbsnews.com/news/alex-kearns-robinhood-trader-suicide-wrongful-death-suit/ https://www.cbsnews.com/news/alex-kearns-robinhood-trader-su... >Later that night, at 3:26 a.m., the company sent an automated email demanding Alex take "immediate action," requesting a payment of more than $170,000 in just a few days. Alex was then unable to contact customer support via phone and email. The day after his suicide, he was sent this email: >"Great news!" The email read, "We're reaching out to confirm that you've met your margin call and we've lifted your trade restrictions. If you have any questions about your margin call, please feel free to reach out. We're happy to help!"

tedunangst 6y ago
That's a pretty typical email to get from a broker. If you want to hold on to the stock that's been put into your account for some reason, you have to pay for it. Otherwise they'll settle things up for you.
RHSeeger 6y ago
> Alex was then unable to contact customer support via phone and email From what I read, he reached out to support (late at night) and they responded the next day (letting him know all was well?). Admittedly, this is after he killed himself, but it does seem to be a perfectly reasonable response time. It doesn't sound like they're in the wrong in that regard.