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Well of course they wouldn't advertise these sorts of practices in their pricing plans. But you can get certain hints from some of the verbiage. For example, t
by dmitrybrant 6y ago
Well of course they wouldn't advertise these sorts of practices in their pricing plans. But you can get certain hints from some of the verbiage. For example, they talk about "review invitations" -- this is code for review gating, which is the practice of selectively inviting users who are more likely to leave positive reviews.
They also say "Curate your Trustpilot Company Profile Page through ... adding authentic content". The term "authentic content" is code for "positive reviews", because you'll be able to flag any negative reviews as inauthentic.
And of course you can also look at reviews of Trustpilot itself from third parties, i.e. websites where Trustpilot doesn't have a paid/boosted account, for instance: https://www.reviews.io/company-reviews/store/trustpilot https://www.reviews.io/company-reviews/store/trustpilot
- vizzah 6y agoReview invitations can be sent on basic plan. Only 100, though, but you can choose internally which customers to invite. I don't see that as a problem, because people do need to be reminded (or asked) to write positive reviews, because when everything is working as customers expect, many won't be bothered to venture onto review sites to write about that. So they must be asked while hot. And it's much better than offer any incentives to reviews - many companies aren't shy to do exactly that, but that's where the line gets crossed..