3 ms·

There a multiple problems here: 1) Trustpilot as a platform that is borderline racketeering. 2) Lack of regulation when it comes to posting/reviewing/ approvin

There a multiple problems here: 1) Trustpilot as a platform that is borderline racketeering. 2) Lack of regulation when it comes to posting/reviewing/ approving public reviews 3) Default support of the customer/client vs business. I had to deal with a fair share of negative Trustpilot reviews. Some people are very good at expressing their dissatisfaction with the service. They explain why, what,and when it gone wrong. Those,even if it's 1 star review,are delight to read and act upon,as they often give a very different perspective compared of those inside the business. This is about 10% customers. Majority express dissatisfaction in a rushed manner with lack of facts and often unrealistic expectations. The rest 10-10% are are simply in a coocoo land and can often be described as those who go to McDonald's with the expectations of 3 star Michelin restaurant. Having said that, Google reviews is even worse for the business with almost no control over what and who post the reviews.

iujjkfjdkkdkf 6y ago
Your point 2 takes care of itself without needing regulation, for exactly the reason you describe: normal people who read reviews ignore the ones about e.g. the bad wine selection at chain restaurants, use the average of the unexplained reviews as a guide, and may see if the issues in the detailed reviews pertain to then. It doesnt need regulation, it just needs minor critical thinking to decide if reviews on a particular site are useful or not. Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. This is a common device I see, asking people to explain themselves until they have reduced the problem to little things that dont seem to important, then pretending there isn't really a problem. I am far more interested in overall net sentiment towards a place than in the specific, and almost always probably minor, reasons people were unhappy. A dirty look or cold entree here and there don't really matter, but a pattern of many being dissatisfied enough to give a negative rating does.
- cosmodisk 6y ago
  >Your point 2 takes care of itself without needing regulation, for exactly the reason you describe: normal people who read reviews ignore the ones about e.g. the bad wine selection. I would probably agree if it was just that. Nowadays review sites are like a massive neon sign hanging above your shop saying '2 star review!!!'. That's often all people see before even having a chance to interact with the business. Reviews also get aggregated, so for instance on Just Eat, if I give 5 stars for delivery and 2 for food quality, the overall score would still be OK( which,in this case, makes it easier for the business but less informative for the customer). Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. >Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. Whenever I visit a pub or restaurant,I pay attention to the state of the toilets because it's often a good sign how serious they take the whole thing. I've been to places where the food is amazing but the place itself is filthy. So I can go and leave a review saying the place is shit.. The owner of the place would have no idea how to improve/change/fix. Now if I go and say the food is good but they need to clean the place, that's something the business can work with,should they decide to, and refusal to improve a known issue,as you said, would result in more people complaining about the same.
epanchin 6y ago
I'd love to see reviews weighted by a reviewers average rating.

iujjkfjdkkdkf 6y ago

Your point 2 takes care of itself without needing regulation, for exactly the reason you describe: normal people who read reviews ignore the ones about e.g. the bad wine selection at chain restaurants, use the average of the unexplained reviews as a guide, and may see if the issues in the detailed reviews pertain to then. It doesnt need regulation, it just needs minor critical thinking to decide if reviews on a particular site are useful or not. Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. This is a common device I see, asking people to explain themselves until they have reduced the problem to little things that dont seem to important, then pretending there isn't really a problem. I am far more interested in overall net sentiment towards a place than in the specific, and almost always probably minor, reasons people were unhappy. A dirty look or cold entree here and there don't really matter, but a pattern of many being dissatisfied enough to give a negative rating does.

cosmodisk 6y ago
>Your point 2 takes care of itself without needing regulation, for exactly the reason you describe: normal people who read reviews ignore the ones about e.g. the bad wine selection. I would probably agree if it was just that. Nowadays review sites are like a massive neon sign hanging above your shop saying '2 star review!!!'. That's often all people see before even having a chance to interact with the business. Reviews also get aggregated, so for instance on Just Eat, if I give 5 stars for delivery and 2 for food quality, the overall score would still be OK( which,in this case, makes it easier for the business but less informative for the customer). Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. >Also (and I realize this is tangential to your post), the idea of having to explain why you are unhappy is ridiculous in my view. Whenever I visit a pub or restaurant,I pay attention to the state of the toilets because it's often a good sign how serious they take the whole thing. I've been to places where the food is amazing but the place itself is filthy. So I can go and leave a review saying the place is shit.. The owner of the place would have no idea how to improve/change/fix. Now if I go and say the food is good but they need to clean the place, that's something the business can work with,should they decide to, and refusal to improve a known issue,as you said, would result in more people complaining about the same.

epanchin 6y ago

I'd love to see reviews weighted by a reviewers average rating.