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I've been following this story but this was new to me: > The suit says that Kearns made three attempts to contact Robinhood customer service regarding the mass
by BoorishBears 6y ago
I've been following this story but this was new to me:
> The suit says that Kearns made three attempts to contact Robinhood customer service regarding the massive underwater balance. However, his messages were met with automated replies, according to the complaint.
I wonder how the people who set up a brokrage dealing with people's hard earned money in such a way you couldn't get in contact with a human easily must feel after hearing this?
I get calls from Morgan Stanley just because a of a form error while initiating a transfer asking if I'd like them to do it for me, and RH is over here (wrongfully) telling people they're down almost a million dollars and then sending them to voicemail.
Even though it was a bug, you'd think there'd be some provision for this, like if an account suddenly went that far in the negative they'd freeze the account and contact you immediately (and yes, people will point out that means they can't sell if it bounces back, but if you actually owe RH 750k I'm pretty sure all your positions will be liquidated before you can cough...)
- deleted 6y ago[deleted]
- michaelt 6y ago> RH is over here (wrongfully) telling people they're down almost a million dollars and then sending them to voicemail. Perhaps they're hoping to be the Google of the finance industry /s
- diveanon 6y agoI don't know why you are getting downvotes, that's exactly who they drew inspiration from here.
- xiphias2 6y agoIs it that bad? I love Google, use it all the time. It's easy to complain, lots of companies tried and failed to comlete with it.
- lazyasciiart 6y agoThey are notorious for having no human support.
- xiphias2 6y agoSure, just like a toothbrush (Larry Page's favourite comparision for products). The only way to scale to all people in the world is to not have human support.
- lazyasciiart 6y agoIf toothbrushes were so great, Page would be in the toothbrush industry and their support models would be relevant.
- markdown 6y agoPlease stop spreading this lie. It's a falsehood I see on HN almost every single day. I have received almost immediate support from a real human every single time I've contacted Google (dozens of times). This includes chat, email, and even phone support initiated by them... and I live in the a "third world" country in the middle of the Pacific Ocean, and earn them no more than two figures a month. In my experience, Google provides stellar support.
- BoorishBears 6y agoPeople's who have had their livelihoods destroyed by random AdWords and Google Play Store bans with zero recourse but hoping they get traction on Twitter might disagree... In fact wasn't the Terraria developer who randomly got banned by Google just on the front page yesterday?
- Qub3d 6y ago> In my experience, Google provides stellar support. This is anecdotal. Here is a high-profile counter-experience to yours: https://news.ycombinator.com/item?id=26061935 https://news.ycombinator.com/item?id=26061935 When dealing with large companies we must consider trends, not individual points. This same line of thinking is what causes climate-change-deniers to point at snow on the ground and say its all a hoax.