6 ms·
The pricing model has me confused: 1) Pricing is free up to 5,000 MAU 2) But the next pricing grade starts at 1,000 MAU for $49/mo + $0.05/MAU additional so
by rexreed 6y ago
The pricing model has me confused:
1) Pricing is free up to 5,000 MAU
2) But the next pricing grade starts at 1,000 MAU for $49/mo + $0.05/MAU additional
so if you have 5,001 MAU you take a big leap from $0 to $249/mo
Is there a reason for that huge bump? Why doesn't the first pay tier start at 5,000 MAU?
And how is MAU even calculated? Like, aren't all users in the system active users? Or are you able to have a bunch of unactive users in the system as well not counted?
- kilburn 6y agoTypically MAU means "users that logged at some point during that billing month". That is, when you are billed based on MAU you don't pay for the number of users in your database, only for the ones that actually use your app/service/whatever.
- rexreed 6y agoTypically, that makes sense. Specifically, there's nothing on the website to indicate that is how they calculate MAU. The website is missing this critical bit of detail to inform would-be buyers.
- deleted 6y ago[deleted]
- colinclerk 6y agoThe copy was updated to say: > Our prices are based on your Monthly Active Users (MAUs) and not your entire userbase, so you only pay for logged in users who interact with your website during the course of the month. Does this help clarify? Sorry for the confusion.
- wasd 6y agomau usually means logs in once during the month, if you have 20% mau that's 25k registered users. $250 / mo to manage a site with 25k users doesn't seem that bad.
- ignoramous 6y agoI feel the same: The upper tier pricing is a bit aggressive even if free 5000 MAUs is a good "hook" (more than sufficient for most upstarts). I've been meaning to evaluate keycloak.org and userbase.com, two radically different open source user management layers. Especially, userbase which has a relatively more attractive pricing for their hosted option. Besides, user management is something I'd like to rid if I can, and instead rely on anonymous / decoupled (passwordless?) identity layers like human-id.org and gazepass.com Cloudflare's OPAQUE is another enticing (zero-password) tangent in all of this, but they warn folks to not build identity systems using it, yet.
- colinclerk 6y agoHey all - looks like there's a lot of confusion on the pricing model here. That's our fault, sorry! The free plan does not include 2-step verification, and that was the reason for the increase in the paid plan. We'd love some feedback on how you'd like to see the free plan constructed. What would be most helpful for getting you started with Clerk?
- zwayhowder 6y agoFor me to take a company seriously MFA must be in all their plans. MFA is not an enterprise hook for upsell, it is a fundamental requirement for any online service these days.
- 1MoreThing 6y agoAgreed, MFA is so important that a company should be willing to pay for it.
- brendoelfrendo 6y agoI and GP comment seem to take the opposite stance: MFA is so important that products like this shouldn't offer a plan that doesn't include it. Either include it in your free plan or don't offer a free plan; don't make security an upsell.
- ohyeshedid 6y ago> ...don't make security an upsell. Especially in a security focused product.
- zwayhowder 6y agoI'm not saying companies won't. But if you want me to believe your security is top notch then you need to show me you take it seriously. Not offering MFA on the free tier tells me you're more interested in making money than in security. There are plenty of other features that an enterprise will pay for.
- rnotaro 6y agoI guess the pricing is more feature-based than MAU based. The professional pricing have "Two-step verification" and "No visible Clerk branding".