I think the size of the business is a big consideration in this whole discussion of free plan vs. not. The examples in this article and the other one are big, e

I think the size of the business is a big consideration in this whole discussion of free plan vs. not. The examples in this article and the other one are big, established, mostly VC-backed companies. I don't think it's a question with a one-size-fits-all answer. When the company has lots of money to spend on supporting those free users, having the free plan probably makes a lot of sense to grow faster. When the company is just you in your spare bedroom, there are fewer cycles to spare on the prototypically-needy free customers, so optimizing for fewer -- but paying -- users can be a good trade.