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I think twitter is last time I checked (looking at guidelines maybe 3/4 years ago) pretty amazing for customer support, even if you drop the fact that well-foll
by jan_Inkepa 6y ago
I think twitter is last time I checked (looking at guidelines maybe 3/4 years ago) pretty amazing for customer support, even if you drop the fact that well-followed people might get better support. The expected reply time for twitter support queries is on the order of minutes. Compare that to phone or email customer support on many platforms.
- bencollier49 6y agoThat's no longer the case. In my experience, most companies have stopped responding to complaints on Twitter. They have a set playbook now which asks you to DM them and then sends you a holding message.
- whimsicalism 6y agoThis was for a short period a two or three years ago, no longer. Now, unless you are high follower count, they will reply asking you to DM and give you a hold.