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I think this is a convenient narrative for an abusive pattern of behavior by Google. The company is infamous for having non-existent customer service. It's not
by khawkins 6y ago
I think this is a convenient narrative for an abusive pattern of behavior by Google. The company is infamous for having non-existent customer service. It's not a matter of their AI having too many false positives, it's that when there is a false positive you have literally no recourse even if you're a well known business partner.
Are we really going to believe that Google, one of the highest grossing companies in the world, doesn't have the money to provide even basic level customer service? If it were really a matter of not being able to afford it, certainly they could offer it for a fee. No, they're stubbornly refusing to address the issues, relying on this lie, and using their market dominance to avoid having to answer for it.
- criley2 6y agoTechnically they do offer customer service if you pay them with their Google One product. I have phone numbers and human access very quickly, because I pay for it. Although obviously if they banned me, I wouldn't have access to my direct support line anymore.
- oauea 6y ago> Although obviously if they banned me, I wouldn't have access to my direct support line anymore. Which they will do literally on a whim. Who are you going to call then?
- criley2 6y agoI reject that they ban "literally on a whim". I get that people do get banned, but clearly they aren't in the business of banning people based even on the number of people in this very thread with Google accounts. You don't have to exaggerate to make a point. (And now I'm being downvoted for pointing out the Google One support product. What a lovely community we've got here!)
- oauea 6y ago> on a whim: because of a sudden decision How was them banning Terraria's accounts not a sudden decision? How about any of the other stories posted in this thread? They literally ban accounts on a whim, usually with no warnings issued.
- SamoyedFurFluff 6y agoI think you’re being downvoted because you’re rejecting reality, ie. The literal topic being talked about that literally happened to a person.
- Chazprime 6y agoLiteral topic?
- ConceptJunkie 6y agoYou're being downvoted for unintentionally agreeing with the main point: Even if you are paying for support, you have no recourse if they decide to arbitrarily lock your account.
- KMag 6y agoPeople are talking a bit past each other here, but inexplicable arbitrary machine learning false positives are anthropomorphized as whims of the algorithm. Without any explanation as to why the false positive occurred, the effect is indistinguishable from the whims of a person pulling a lever behind a curtain.
- TomSwirly 6y ago> I reject that they ban "literally on a whim". They reject based on complex statistical models of behavior with so many variables that no individual understands how the whole thing fits together. And as a developer, you're constantly doing all sorts of unusual things that might be perfectly reasonable but still trigger a warning. And then - no recourse. I'm backed up pretty recently with Google but what about this week's email? What about all the people who have that address?
- a_passable_dev 6y agoGhost busters
- Person5478 6y agoI know HN doesn't like these types of comments, but I genuinely laughed.