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Today there was a topic on HN about customers who complain about limiting free tiers. That’s a great example of it, especially from someone who provides paid Sa

by monkin 6y ago

Today there was a topic on HN about customers who complain about limiting free tiers. That’s a great example of it, especially from someone who provides paid SaaS product. Free tier is awesome for small websites, keeping domains and many other things. But if you run business who earns, then just pay for that god damn thing, and stop ranting. :-)

matthewdgreen 6y ago
Someone came on HN to report that a free-tier product is failing in a way that’s undetectable and doesn’t make sense as described by the products’ marketing materials, and the resolution is to pay (a small amount) for the upgraded version. One of the Cloudflare engineers* immediately responds to the article saying he’s looking into things because this shouldn’t be happening. Everything seemed to be going so well in this story. I only continued reading the comments to find the first one where someone turns this into a story of blame for the poster being cheap, and your post was it. ETA: * The CTO of Cloudflare
- monkin 6y ago
  It’s not the case with everyone, OP could wait until supports get back to him and investigates everything, and then push a pice on that. Bug -> Contact Support -> Wait for answer & solutions -> Happy or not ending. What if he accuses them without justification? Which is probably a case here.
  - matthewdgreen 6y ago
    This is a reasonable objection to TFA, but it is an entirely different objection than your original post I responded to.
  - oji0hub 6y ago
    > What if he accuses them without justification? Which He's already doing that. Even if it turns out that he happens to be right, it's coincidence.
    - jtbayly 6y ago
      From where I sit he is entirely justified, and the only reason problem is getting fixed is precisely because he finally decided to warn others about this problem.
      - buisi 6y ago
        Is his problem being fixed? I know support were looking into it, but is it in their hands?
  - jtbayly 6y ago
    They did get back to him. What evidence do you have that they were still investigating anything? They answered his questions and the answers were no good.
- oji0hub 6y ago
  He didn't say cheap though. You had to rephrase what he said so you had something to attack.

by monkin 6y ago

matthewdgreen 6y ago

Someone came on HN to report that a free-tier product is failing in a way that’s undetectable and doesn’t make sense as described by the products’ marketing materials, and the resolution is to pay (a small amount) for the upgraded version. One of the Cloudflare engineers* immediately responds to the article saying he’s looking into things because this shouldn’t be happening. Everything seemed to be going so well in this story. I only continued reading the comments to find the first one where someone turns this into a story of blame for the poster being cheap, and your post was it. ETA: * The CTO of Cloudflare

monkin 6y ago
It’s not the case with everyone, OP could wait until supports get back to him and investigates everything, and then push a pice on that. Bug -> Contact Support -> Wait for answer & solutions -> Happy or not ending. What if he accuses them without justification? Which is probably a case here.
- matthewdgreen 6y ago
  This is a reasonable objection to TFA, but it is an entirely different objection than your original post I responded to.
- oji0hub 6y ago
  > What if he accuses them without justification? Which He's already doing that. Even if it turns out that he happens to be right, it's coincidence.
  - jtbayly 6y ago
    From where I sit he is entirely justified, and the only reason problem is getting fixed is precisely because he finally decided to warn others about this problem.
    - buisi 6y ago
      Is his problem being fixed? I know support were looking into it, but is it in their hands?
- jtbayly 6y ago
  They did get back to him. What evidence do you have that they were still investigating anything? They answered his questions and the answers were no good.
oji0hub 6y ago
He didn't say cheap though. You had to rephrase what he said so you had something to attack.