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A great first step would be to take responsibility for what the customer has proven to happen. "It is definitively not the case that doing" is directly at odds
by capableweb 6y ago
A great first step would be to take responsibility for what the customer has proven to happen. "It is definitively not the case that doing" is directly at odds with what the author provides, you might want to reframe your message to "it shouldn't be like this but unfortunately it is like this right now, sorry" rather than dismissing the author with that they are not correct.
- Jamie9912 6y agoYou shouldn't assume that he is correct either; i'm a free plan user and have never experienced this
- pawurb 6y agoIf you're on free plan you have no way to know if this has happened to your website.
- avereveard 6y ago> no way you can (and should) put monitors on the outside of your infrastructure as well as inside. I've multiples hitting the login page and robots file where I work, and never got an unaccounted 503
- pawurb 6y agoLike I wrote, for some integrations it is not possible to gather all the logs. Also how will you know that a client accessing your website in a browser gets 503 instead of your web page?
- avereveard 6y agoYou don't, but your monitors will show the 503 happening, how often, on which endpoint operation and in which regions; that will give you a pretty good picture of whether is actually your CDN layer or something else triggering the 503
- buisi 6y agoWhat if it's a specific browser with a specific TLS stack, or something weird?
- avereveard 6y agowhat if it's green lizard man chewing cables? one has to start somewhere reasonable and realistic first.
- herendin2 6y agoBut, I thought in your case you did know something was wrong: client complained and you saw 503 errors?
- jgrahamc 6y agoI am taking responsibility for what the customer is reporting here.
- Kudos 6y agoI think they are taking your use of "would" literally, and not reading it as an implied "should".
- oji0hub 6y agoProven is a strong word and rate limiting is not the only possible explanation. Something is happening and we don't know what.
- deleted 6y ago[deleted]