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I can sign up to AWS and get world class service on day one with just a credit card. That’s the bar.
by georgebarnett 6y ago
I can sign up to AWS and get world class service on day one with just a credit card.
That’s the bar.
- p_l 6y agoAnd that absolutely works on GCP too. In similar way, even. You just add "support contract" on that credit card (without it, AWS is just as likely to ignore you too)
- mstg 6y agoNot true. I've found AWS support really helpful even on accounts without a support contract. Super fast, responsive and professional. I love Google Cloud for its technology, but their support needs improvement.
- ashtonkem 6y agoThe more fundamental issue here is a lack of trust. Google has lost it due to years of this stuff, and it will take a lot more than “we actually do have support on GCP” to rebuild it.
- danpalmer 6y agoIt's not the criticism being levelled here, that Google has no support. I'd also say that it's not a particularly useful end of the market. If I were to judge a cloud provider purely on their "day 1" experience I'd just go to Digital Ocean, it's far better than AWS at that level.