Okay, what is the "thing that does not scale" which they are starting out with? There's a difference among: A) We are having someone in the company moderate t

Okay, what is the "thing that does not scale" which they are starting out with? There's a difference among: A) We are having someone in the company moderate this manually and gain insight into how we could do so scalably. B) We are outsourcing moderation and therefore not gaining insight into how to reduce the burden of that cost centre. C) We aren't worrying about that until later. D) We are building a fully-automated solution from the beginning.