Financial services companies do seem to be particularly bad when it comes to UIs for their customers. Both awful apps and broken "mobile-first" sites seem to be

Financial services companies do seem to be particularly bad when it comes to UIs for their customers. Both awful apps and broken "mobile-first" sites seem to be par for the course these days. A few do try to do better, but the reality is that most people don't change banks for much more serious reasons than this, so the banks have a financial incentive to just throw some mostly workable junk together and ship it as cheaply as possible. :-(