my anecdotal experience is similar, there's quite a few products we use because we started with the free plan, and now pay for the product. One of the big prob

my anecdotal experience is similar, there's quite a few products we use because we started with the free plan, and now pay for the product. One of the big problems over the last few years is we have ended up with a LOT of useless subscriptions (often cheap ones) sitting there doing nothing for a long time, so it gets tricky, people want to have conversations about what we will be getting out of a new subscription to a product before we have started to use it in any meaningful way ( there's a lot we try out and abandon ), even when cheap, the ones we integrate, its a no brainer paying for or bumping up to the next tier as we use it more.