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I guess that is possible, I am only working with anecdotal evidence here. I have only ever seen the case where internal support handles most issues and less tha
by chillfox 6y ago
I guess that is possible, I am only working with anecdotal evidence here. I have only ever seen the case where internal support handles most issues and less than a handful needs to be escalated to the vendor each year.
- dspillett 6y agoThat is certainly how it should work, and in many cases it does. We've had a couple on the dark side though. Perhaps because we are "too helpful" and actually, respond instead of forwarding on the support procedures documentation or pointing at the contract and coughing! Give 'em an inch, they'll take a foot, and before you know it you won't have a leg to stand on...