It's funny that you mention experts use less support. I work for an amazon subsidiary. We have free unlimited aws enterprise support. It's like pulling teeth f

It's funny that you mention experts use less support. I work for an amazon subsidiary. We have free unlimited aws enterprise support. It's like pulling teeth for me to get our engineers to engage enterprise support. We know they have a ton of experience with triaging various aws tools and usage. Again we pay nothing for it, but one might consider we pay a massive amount for it as well. But we think we are experts on every system we touch. Many of our issues would have been solved N days faster if we had just reached out to them immediately. I would say we greatly over index on not bothering support.