That’s only part of the picture though. Customer service is expensive, and I’m sure those MBA programs you speak of acquaint students with the practice of a cos

That’s only part of the picture though. Customer service is expensive, and I’m sure those MBA programs you speak of acquaint students with the practice of a cost:benefit analysis. I would also point out your logic about his revenue stream comparison falls apart when you double the numbers to 2,000 vs 20 customers.