LibreOffice has incidentally asked the question of how much and what kind of support people actually need from an office suite. This information was always hid

LibreOffice has incidentally asked the question of how much and what kind of support people actually need from an office suite. This information was always hidden in the past-- how much were people paying for MS Office because they wanted to be able to call someone when it crashes, and how much to avoid the BSA Goon Squad knocking in their door? If anything, I'd think there's less enterprise support needed and more direct-to-consumer. Your big organization doesn't need to call Microsoft with every question because they have someone who has been living inside Excel since 1992, knows every nuance, and can untangle you from whatever you've done. But most home/SMB users don't have that, and would pay $10 or $20 every few months for a-la-carte hand-holding and support sessions, buy a $49 streaming video course or book, etc.