Most civil servants and people working for utilities and transportation systems (like the airlines) are going to be rule-driven people. They aren't going to be

Most civil servants and people working for utilities and transportation systems (like the airlines) are going to be rule-driven people. They aren't going to be thinking outside the box or improvising. And that's to be expected. Those that do think outside the box left the box a long time ago. You're never going to convince a flight attendent that you can turn off the network and keep using your smart phone until one of the people who make the rules gets an iPhone and learns about the magical "airplane mode". And it sort of should be this way. You want these people following rules, not making them up as they go. Its really the higher ups and ultimately the citizenry that need to change the way they think.