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If you ask support questions of AWS, you often get connected directly to the engineers responsible for the product, who are able to hunt down the cause of quirk
by thenickdude 6y ago
If you ask support questions of AWS, you often get connected directly to the engineers responsible for the product, who are able to hunt down the cause of quirks for you by direct reference to their code.
What impresses me the most about this is the quality of triage required to pass just the questions that really need it on to the engineers to avoid oversaturating their bandwidth. I got connected to them almost immediately.
- gambiting 6y agoWell yes, maybe I worded my question incorrectly. I work at a games studio and if we need to, we can get direct access to the engineers working directly on the Xbox firmware and ask them questions. It's possible. But I'm also 100% certain that if someone sent a random letter to Microsoft offering advice on the design of their Xbox console, it wouldn't even make it to their engineers, much less actually get a response from anyone within the department.