3 ms·
That page isn't new. There's several problems with it: 1. As far as I was able to see, this: > If you want to permanently close and delete your account, you c
by fwn 6y ago
That page isn't new. There's several problems with it:
1. As far as I was able to see, this:
> If you want to permanently close and delete your account, you can do this yourself through Manage your data.
is not true. There was only a button to deactivate the account. I think that they show different pages depending on the user country and just didn't add account deletion for German accounts.
2. Once an account is deactivated, you need to contact them through /help/contact-us/ to reactivate it, but since you are not logged in, it immediately forwards you to /help/contact-us/logged-out, which tells you to either login or just browse their fluffy web help labyrinth. Google told me to use terms@airbnb.com, which was how I ended up reaching support. Support was a dead-end though. They claim to do it, but they apparently do not actually delete the account.
3. Even if it would've been possible, they claim to want to "verify your identity for security purposes" prior to acting on your deletion request (which I could not do anyway, as the function was absent).
Hence, the GDPR method seems superior, given that it's actually available and they don't force you through an "identity verification", which is probably just there as additional friction to deter users from account deletion.