It works in the sense that the stats look good initially until the clients get bored and say the magic words "I DON'T WANT TO TALK TO YOU". These mental episod

It works in the sense that the stats look good initially until the clients get bored and say the magic words "I DON'T WANT TO TALK TO YOU". These mental episodes are thinly veiled threats, they want to be pampered or antagonism will follow. You can pamper them with attention but it will only encourage that person to escalate next time when not pampered as much. A self-fulfilling cycle that keeps the health care professionals in high demand. The stats about non-violent incident success conceal what kinds of incentive structure they offer the offender and the professional who won't always report violent outbursts.