I don't know if there's a great general answer here. We used to make all these decisions pretty much manually. Now we automate some things directly in code. We'

I don't know if there's a great general answer here. We used to make all these decisions pretty much manually. Now we automate some things directly in code. We're far from ML so will deal with it when we get there. Manually doesn't scale, but also the people who are closest to the customers (operations) usually have most decision-making context anyway.