I wonder how quickly (if this goes ahead) it descends into Kafka-esque cycles of automation resulting in people getting locked out of fundamental services due t

I wonder how quickly (if this goes ahead) it descends into Kafka-esque cycles of automation resulting in people getting locked out of fundamental services due to the plethora of edge cases that aren't convenient and scalable for the tech company to handle? It strikes me that governments have a responsibility to handle and account for all of the edge cases (people with disabilities, etc.) which companies often tend to neglect in pursuit of a simpler and cheaper "at-scale" solution that works for 95% of people (but ignores the slightly more complex 5%).