But probably true. Though the real screw-up was not being more responsive to complaints of faulty hardware. It was unreasonable for developers to expect retail

But probably true. Though the real screw-up was not being more responsive to complaints of faulty hardware. It was unreasonable for developers to expect retail product levels of reliability from the DTK, but it was even more unreasonable for Apple to expect it. Therefore Apple should have expected a high fault rate and been ready with a low friction, no-excuses exchange policy.