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I understand (and generally agree to) the arguments that people should be paid a living wage, and tipping after the transaction doesn't have any effect on an in
by tjansen 6y ago
I understand (and generally agree to) the arguments that people should be paid a living wage, and tipping after the transaction doesn't have any effect on an individual level.
But I wonder what's the effect on service quality on general? Are there any studies on this?
Asking because here in Germany, service is often terrible, at least in casual restaurants. Like it's not uncommon to spend more time waiting than eating. You come in, you wait 10 minutes before they find out (you're usually not seated), get your menus, wait another 10 minutes until they come back. You get your food, and sometimes you can be glad if you ever see them again. If you want to pay and don't have another 15 minutes, go to the counter. I often prefer going to self-service restaurants because it is less of a hassle. Going to a restaurant in a 60 minute lunch break is a challenge.
Also, tipping is uncommon. I just wonder whether there is any correlation.
- nixass 6y agoWhy would you need to be seated? Casual restaurants in Europe are normally free to set wherever you want. The menus are normally at the table, waiter acknowledges you by offering drinks and by the time he's back you're ready to order food. I don't wanna assume but US customers seem very spoiled
- tjansen 6y agoI don't need to be seated, but when they seat you, the staff already knows that you there. If you just sit at a table, it often happens that they don't even notice you. Especially if they didn't clean the table yet and it looks like you've just finished.
- dagw 6y agoI don't wanna assume but US customers seem very spoiled If you think that expecting your first drinks order to be on the table within 20 minutes of walking in the door is being "spoiled" then you have pretty low standards.
- nixass 6y agoAnecdotal. I mane my conclusion in previous post.