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That's mostly due to the tip's cousin, the sales commission.
by halfnormalform 6y ago
That's mostly due to the tip's cousin, the sales commission.
- BeetleB 6y agoFair enough. A key difference, of course, is that the commission is well defined compared to the tip, which is left to the whims of the customer. Getting back to my original question: I often get better service from grocery store workers (depending on the chain, of course), than I do from restaurant workers. Yet no one pays them a tip. Same goes for Costco employees. Often the worker at the REI store will spend an inordinate amount of time helping me. No one pays them a tip, and they don't get a commission. From my perspective, all of these people are actually providing a service to me that I actually want, when I want it. Whereas with waiters, they are typically forced upon me. It's usually the exception that I want some service that requires a waiter. The point being: There are more ways than tips to build a culture of good service, and it's inane to think tips are needed to maintain quality.