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Tips have become so detached from their original intention too. I've been to so many places (pre-covid) that asked for tips upfront during checkout before I've

by yibg 6y ago

Tips have become so detached from their original intention too. I've been to so many places (pre-covid) that asked for tips upfront during checkout before I've received any service. How would I know what the service would be like and therefore how much to tip? Might as well call it a surcharge and be done with it. I guess same thing now with food deliveries, but at least I can change the tips (I think?) afterwards if something wasn't good.

ddingus 6y ago
I recently visited a place where it was forced hard. If one did not know the POS device, it is baked in. And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip. I have not gone back. I tip, because of the system and the position the labor is in, but I do not appreciate the aggression. I do, however, understand why. Would much rather see everyone paid well, move bad service to a social issue, and proceed from there.
- ryanbrunner 6y ago
  Are you not from North America? It's more or less impossible to find a restaurant that doesn't have that integrated on their POS systems in the U.S. or Canada. Honestly, 10/15/20 are fairly conservative suggestions, I feel like I see them start at 15% pretty much all of the time.
  - lotsofpulp 6y ago
    I’ve always seen a “No Tip” option in the US. And if I didn’t, I certainly wouldn’t patronize them. 10% for a cashier giving you your order is insane. Am I supposed to be giving a 10% tax to all of my cashiers now?
    - ddingus 6y ago
      Yes, me too. This one did not gave it, though a button did skip. Un indicated.
      - ddingus 6y ago
        Missed edit window! That should read, "This one did not give the option on screen. Button that worked was not indicated in any way." Sheesh
  - ddingus 6y ago
    Depends on where you are. Yes, some places have them all over the place, though the vast majority of those have a no tip option, or a clearly indicated, "skip it" one, or button. This one did not, and the interaction was planned so there is no opportunity for discussion, until after payment. Other parts are still running all manner of those little POS terminals and they vary widely.
  - yibg 6y ago
    I recall seeing some places (forget which exactly) where the default options start at 18%. Something like 18, 20 and 25. And this is for a place with no real service I think (you get your food, find your own table and put away your own tray).

by yibg 6y ago

ddingus 6y ago

I recently visited a place where it was forced hard. If one did not know the POS device, it is baked in. And, the cashier tells the customer to go ahead and pay, then walks away to fetch their order, leaving them no obvious option other than to select 10, 15 or 20 percent, or the awkward position of asking how to manage the tip. I have not gone back. I tip, because of the system and the position the labor is in, but I do not appreciate the aggression. I do, however, understand why. Would much rather see everyone paid well, move bad service to a social issue, and proceed from there.

ryanbrunner 6y ago
Are you not from North America? It's more or less impossible to find a restaurant that doesn't have that integrated on their POS systems in the U.S. or Canada. Honestly, 10/15/20 are fairly conservative suggestions, I feel like I see them start at 15% pretty much all of the time.
- lotsofpulp 6y ago
  I’ve always seen a “No Tip” option in the US. And if I didn’t, I certainly wouldn’t patronize them. 10% for a cashier giving you your order is insane. Am I supposed to be giving a 10% tax to all of my cashiers now?
  - ddingus 6y ago
    Yes, me too. This one did not gave it, though a button did skip. Un indicated.
    - ddingus 6y ago
      Missed edit window! That should read, "This one did not give the option on screen. Button that worked was not indicated in any way." Sheesh
- ddingus 6y ago
  Depends on where you are. Yes, some places have them all over the place, though the vast majority of those have a no tip option, or a clearly indicated, "skip it" one, or button. This one did not, and the interaction was planned so there is no opportunity for discussion, until after payment. Other parts are still running all manner of those little POS terminals and they vary widely.
- yibg 6y ago
  I recall seeing some places (forget which exactly) where the default options start at 18%. Something like 18, 20 and 25. And this is for a place with no real service I think (you get your food, find your own table and put away your own tray).