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IME it’s not “no customer service” as much as “less customer service” in many of the non-tip places. The staff checks on you less often and you sometimes have t
by vrc 6y ago
IME it’s not “no customer service” as much as “less customer service” in many of the non-tip places. The staff checks on you less often and you sometimes have to actively flag them down or end up waiting for quite a while.
For an American who is used to the standard “Drink? —> Order —> Refill —> How’s everything? —> Refill —> Anything else? Dessert? Just the check?” cadence to dining it is strange and may seem like the service is more rude, though I’ve heard from folks unfamiliar with the American style that it’s overbearing, high pressure, and feels like you’re being hustled through the dining process.
- viraptor 6y agoIf you go through a German hospitality school (yes, actually get some education in customer service), you'll learn the standard there is to give people time to chat and relax, so the delays in interactions in some areas are on purpose.
- BeetleB 6y ago> The staff checks on you less often and you sometimes have to actively flag them down or end up waiting for quite a while. What you describe is fairly common in American restaurants where people tip. Between a third to a half of the times I eat out I cannot rely on them checking up on me and I do have to flag them. And waiting is common in about 100% of them. (And no, I don't think they're doing it only to me because I'm a nasty brat - I've observed this to be normal with the other customers as well).