3 ms·
To everyone who dealt with faulty hardware, I think Apple should be quietly offering refunds (not just a store credit). But to everyone else, they received the
by sjwright 6y ago
To everyone who dealt with faulty hardware, I think Apple should be quietly offering refunds (not just a store credit). But to everyone else, they received the service promised by Apple in full and should be stoked at this surprise $200 return incentive.
You can argue that the $500 price was too steep for a hardware loan, or that Apple should be offering a more generous incentive to return the device. I wouldn't disagree. But it's not like Apple was unclear about this.
https://photos5.appleinsider.com/gallery/36365-67564-DTK-ownership-xl.jpg https://photos5.appleinsider.com/gallery/36365-67564-DTK-own...
https://miro.medium.com/max/1400/1*V6If2OIL4W223oGLzT5OrQ.png https://miro.medium.com/max/1400/1*V6If2OIL4W223oGLzT5OrQ.pn...
- flemhans 6y agoI feel like there would be less of a shitstorm if they hadn't offered the $200 at all, but instead just asked the developers to return them as per the agreement.
- mproud 6y agoThat’s ironic
- sjwright 6y agoBut probably true. Though the real screw-up was not being more responsive to complaints of faulty hardware. It was unreasonable for developers to expect retail product levels of reliability from the DTK, but it was even more unreasonable for Apple to expect it. Therefore Apple should have expected a high fault rate and been ready with a low friction, no-excuses exchange policy.
- Mandatum 6y agoI expected a year lease of a working computer. I got neither.