They didn't pay $500 to buy them. They paid $500 for a time-limited rental. You can argue that the price was too steep for a loan, or that Apple should be offer

They didn't pay $500 to buy them. They paid $500 for a time-limited rental. You can argue that the price was too steep for a loan, or that Apple should be offering a more generous incentive to return the hardware. I wouldn't disagree. [2] But it's not like Apple was unclear about this.[0][1] [0] https://photos5.appleinsider.com/gallery/36365-67564-DTK-ownership-xl.jpg https://photos5.appleinsider.com/gallery/36365-67564-DTK-own... [1] https://miro.medium.com/max/1400/1*V6If2OIL4W223oGLzT5OrQ.png https://miro.medium.com/max/1400/1*V6If2OIL4W223oGLzT5OrQ.pn... [2] To everyone who dealt with faulty hardware, I think Apple should be quietly offering refunds, not just a partial store credit. But to everyone else, they received the service promised by Apple in full and should be stoked at the $200 return incentive.