It's more friction on the user's end too. My older relatives stay logged into Facebook. They have no idea what their passwords are, often not even what username

It's more friction on the user's end too. My older relatives stay logged into Facebook. They have no idea what their passwords are, often not even what username / email address they used to sign up. I'm not sure that an approach that requires me to make an account and then send a username / password is going to work for people who needed a 20 minute telephone conversation for help unmuting themselves on a Zoom call.